[03/27/2020] We rigorously follow all the precautions necessary to protect our team and our customers against the spread of coronavirus. The same applies to the carrier who delivers your packages. The collection and distribution of parcels is however reduced to Wednesday, Thursday and Friday, so delivery times may be longer. Thank you for your understanding.
Exchanges & returns
Up to 15 days to change your mind!
At Percussion-africaine.com you have 15 days from the date of delivery of your order* to return it for exchange, credit or reimbursement.
In all cases, items must be returned in their original condition, with packing and accessories intact. They must not be damaged, cleaned or have been used. All item(s) will be fully inspected upon return.
Return your order to the following address:
290 avenue du Parc des Expositions
33260 La Teste de Buch, France
We suggest you return your order via registered percel and that you retain your tracking number, without which we cannot guarantee the delivery of your return package. Shipping fees shall be paid by the Client.
Allow 10 days for us to receive your package. Once it has been received, we will examine and inspect your items within 48 hours to be sure that you receive your exchange, credit or reimbursement as soon as possible.
All reimbursement is made by wire transfer. If we cannot offer you an adequate replacement item, we will contact you via email or by telephone.
Did you receive my return?
We will send you an email as soon as we receive your return package. If you have not received a confirmation of return within the 10 days following your shipping of it, please contact our Customer Service via the contact form on the website »
*the postmark will serve as proof.